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Frequently Asked Questions

Q: I am trying to log into the Office Depot Business site, and I get a message stating that my password is invalid. It worked before, why am I having problems now?

A:If you are utilizing "bookmarks/favorites" and you change your login name or password, the bookmark is no longer valid. You need to delete the current bookmark/favorite and create a new bookmark/favorite.

Q: Sometimes when I try to access certain pages, I get a message stating that the "Certificate Authority is Expired." Does this mean that I do not have permission to access these pages?

A: No. Simply click the Continue button. The SSL session that secures your transaction with our site is not affected. You can avoid the message in the future by upgrading your browser.

Q: I have forgotten my login name and password. How can I find out what it is?

A: Your Office Depot Business Account Manager or company's Super User can provide you with login information. If your company has elected to assign Super User permissions to a user from your organization's purchasing department, that individual can create a user profile and provide a login name and password for you. If you do not have a Super User, please contact Customer Service: 888.263.3423