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Welcome to the
Business Solutions Division.

Refunds & Exchanges

DEFINITIONS

"Office Depot" and “We” mean Office Depot, Inc., a Delaware corporation, including its subsidiaries, parent companies, or affiliates. "Customer," "You," or "Your" means the party purchasing from Office Depot any goods or services through the Internet, telephone, fax, catalog, mail, or hand-delivery.

PAYMENT TERMS

Payment terms shall be net thirty (30) days from date of invoice or date of purchase if no invoice is provided.

CREDIT TERMS

Customer's credit limit shall be established by Office Depot. Office Depot reserves the right to lower Customer's credit limit or refuse to ship any orders.

DISCLAIMER OF WARRANTIES

Office Depot disclaims any and all warranties to the fullest extent permitted by law, including any implied warranties, the warranty of fitness for a particular purpose, and the warranty of merchantability.

LIMITATION OF LIABILITY

Customer agrees that: IN NO EVENT SHALL OFFICE DEPOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM LOSS OF USE OR PROFITS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS, WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, EVEN IF OFFICE DEPOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PRICING

With respect to pricing, Office Depot's cost of goods is calculated without deduction or otherwise giving effect to program, purchase incentives, rebates and other benefits potentially provided to Office Depot, and may include an additional allocation for certain costs and expenses incurred by Office Depot in connection with such products. Office Depot reserves the right to impose margin-based pricing to ensure minimum profitability thresholds. Office Depot updates pricing and product and service assortments on a regular basis as a result of a variety of factors, including, but not limited to, market and competitive forces, and reserves the right to change Customer's pricing and product assortment at any time without notice. Office Depot also reserves the right to substitute private-brand or other equivalent products as part of Your order. Manufacturer list prices are set by the manufacturer and are provided by either wholesale distributors or the manufacturer directly, as applicable. Promotion pricing, including, but not limited to, Instant Savings, Coupon Savings, Mail-In Savings, and Bundled Savings, that is available on www.officedepot.com, is not available for orders placed on www.business.officedepot.com.

For compliance with select California and Texas laws and for financial reporting purposes, all sales shipped to California and Texas customers are made by eDepot, LLC, a wholly-owned subsidiary of Office Depot, Inc. California sales are F.O.B. destination point. Texas sales tax is based on the location where the order was received.

DELIVERY

  • Order by 5:00 p.m. local time via phone/online or by 3:00 p.m. local time via fax and Your order of $50 or more will be delivered FREE the next business day between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, if You are in one of Office Depot's local delivery areas.
  • Most furniture and oversized items, special orders, custom printing orders and certain technology items are excluded. See below for details.
  • Delivery is subject to product availability.
  • Orders less than $50 and orders outside Office Depot's local delivery areas will incur delivery fees as follows:
    Order Value (pre-tax) Delivery Fee
    $24.99 and Below $7.95
    $25.00 - $49.99 $5.95
    $50.00 or more FREE
  • Call 1-888-263-3423 or visit www.officedepot.com/links/delivery for delivery information to determine local delivery areas.
  • Special orders not available in Alaska or Hawaii.
  • Office Depot reserves the right to determine the delivery method used to fulfill Your order.
  • Expedited Delivery Service is available for certain technology items, and certain technology items may require additional time in transit. Free standard delivery for such technology items is 3-10 business days. Should You require faster service for these technology items, Next Business Day and Next Business Day AM delivery are available for an additional cost. Orders placed by 4:00 p.m. Eastern time on a business day will be delivered the next business day.
    • For example, orders placed prior to 4:00 p.m. Eastern time on Monday will be delivered on Tuesday, while orders placed after 4:00 p.m. Eastern Time on Monday will be delivered on Wednesday.
    • Orders placed on Friday after 4:00 p.m. Eastern time, Saturday or Sunday will be delivered on Tuesday. Business days do not include holidays.

    Expedited Delivery fees will be noted at checkout.
  • Certain custom printing orders may require additional time in transit. Free standard delivery for such custom items is 7-9 business days. “Priority Shipping”, delivered in 5-6 business days, and “Rush Shipping”, delivered in 3-4 business days, are available for additional cost. Fees will be noted at checkout.
  • Office Depot's delivery rates and policy are subject to change without notice.
  • If You have executed a separate written agreement with Office Depot with delivery terms that differ from those set forth herein, the delivery terms of that written agreement shall govern.
  • Please call customer service or Your account representative for additional details.

Furniture Delivery Rates and Policies (Excluding Special Orders)

Enhanced Delivery Service:

  • Office Depot provides Enhanced Delivery Service on orders of furniture and oversized items, based on the product dimensions, weight and delivery zip code of the order.
  • Enhanced Delivery Service includes delivery by a 2-person team, placement in the room of Your choice and removal of packaging (upon request).
  • Customers whose orders qualify will be contacted by delivery carrier within 1-2 business days of placing an order to schedule an appointment for delivery. At that time, You can request a new delivery date to fit Your schedule, including Saturday.
  • You will be notified at check out if your order qualifies for Enhanced Delivery Service.

Alternate Delivery:

  • Enhanced Delivery Service is not available in all areas.
  • Customers whose orders do not qualify will receive standard delivery to a ground floor location.
  • Delivery should be received within 3-10 business days.

Delivery Fees:

  • Due to location and shipping distances, delivery fees may vary and will be noted at checkout.
  • Delivery fees are subject to change without notice.

Assembly:

  • Office Depot offers assembly services for an additional fee upon request.
  • This service can be arranged for all items requiring assembly by calling our assembly partners at 1-800-978-2669.
  • This service is usually performed within 2-3 business days after the merchandise is delivered.

Special Order Delivery Rates and Policies (Manufacturer Direct)

  • Certain Office Depot items will be shipped directly from carefully selected vendors and manufacturers.
  • These special order (manufacturer direct) items are shipped via standard delivery and are delivered to a ground floor location in the manufacturer's shipping carton.
  • Your delivery date and delivery fee will be calculated at checkout.
  • Premium delivery is available for manufacturer direct furniture items for an additional fee. Premium delivery provides shipping directly from the manufacturer and includes full assembly and installation within 10 business days of placing the order (for local delivery areas) and within 21 business days (for remote locations). Contact the Furniture Help-Line at 800-999-9933 for details.
  • Premium delivery service is also available for security and fire safe files for an additional fee and must be arranged at 888.2.OFFICE at the time of purchase. This service includes delivery, unpacking, setup and removal of debris. (Deliveries requiring multiple flights of stairs may require additional charges and should be noted when placing the order).
  • The details of these deliveries are determined by the policies and practices of the associated vendors and manufacturers.

Large Technology Items

Freight Delivery:

  • Standard Delivery Service is available for large technology items (greater than 70 lbs.). In most instances, there is no fee for Standard Delivery. These items are delivered by freight trucks that are approximately 56 inches above the ground. These trucks are designed to load and unload items at a loading dock. Most items require a fork-lift.
  • Liftgate Delivery Service is available at an additional fee.
    • What is liftgate service?
      • A liftgate is a device used to lower items from the tractor trailer level to the ground. It is ideal for deliveries to residential areas or commercial areas that do not have a loading dock.
    • How do I determine if I need liftgate delivery?
      • If Your delivery location does not have a loading dock and/or a forklift to remove heavy items from the truck, You need a liftgate.
      • If Your delivery location has a loading dock, but the items in Your shipment are too heavy for You to remove from the truck, and you do not have a forklift, You need a liftgate.
      • If there is not a carrier terminal in your area and/or You cannot drive to the closest carrier terminal to pick up the freight from the carrier, You need a liftgate.
  • If You need liftgate service, You should select the “Freight with Liftgate” option at checkout.
  • Liftgate delivery fees are based on the carrier, delivery location and delivery service You request. Fees will be noted at checkout.
  • If You do not select Freight Delivery at checkout but You require liftgate service, Your delivery may be delayed and additional charges will apply.

REFUNDS AND EXCHANGES

Your complete satisfaction is our primary concern.

At Office Depot, we want to be sure that every purchase is the right one for You. If You are dissatisfied with Your purchase for any reason, You may return most items in their original packaging within 30 days of purchase for a replacement or full refund.

Exceptions:

  • Furniture, Computers and Business Machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.
  • Opened Computers, Business Machines and Software (with accessories and original packaging) can be exchanged for the same item within 14 days of purchase.
  • Special Order Products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.

DISCONTINUED PRODUCTS

In the event an item that was initially offered is discontinued by Office Depot or its supplier, Office Depot will use commercially reasonable efforts to replace such discontinued with an alternative item that is available within Office Depot's stocked inventory. Items may be discontinued at any time, without notice to Customer.

NOTICES

All notices to Office Depot must be given in writing. Such notices shall be deemed to have been given when delivered in person, or three (3) days after being sent by certified mail, return receipt requested, postage pre-paid, or upon delivery by reputable overnight courier, all delivery charges pre-paid. Notices shall be sent to the following address: Office Depot, Inc., 6600 North Military Trail, Boca Raton, FL 33496, Attn: Office of the General Counsel.

MODIFICATION

Office Depot reserves the right to modify these Term and Conditions at any time and at its sole discretion.

SEVERABILITY

Any legal determination that any of the provisions contained in these Terms and Conditions are void, invalid or unenforceable shall not affect the validity of any other provisions of these Terms and Conditions.

CHOICE OF LAW FORUM

These Terms and Conditions shall be construed and governed in accordance with the laws of the State of Florida without regard to conflict of laws principles, and any disputes or litigation arising from these Terms and Conditions shall be conducted in the state or federal courts of the State of Florida.

FORCE MAJEURE

Office Depot shall not be considered in default in the performance of its obligations to the extent that the performance of any such obligation is prevented or delayed by any cause that is beyond its reasonable control.

ENTIRE AGREEMENT

These Terms and Conditions supersede any prior representations or agreements between the parties with respect to the subject matter herein. These Terms and Conditions constitute the entire agreement between Office Depot and the Customer with respect to the subject matter herein, unless Office Depot and the Customer have executed a separate written agreement that conflicts with these Terms and Conditions and is intended to supersede these Terms and Conditions, in with case the terms and conditions of that written agreement shall govern.

Copyright ©2014 by Office Depot, Inc. All rights reserved. Prices shown are in U.S. Dollars. Please login for your pricing. Prices are subject to change. All use of the site is subject to the Terms of Use. Prices and offers on www.officedepot.com may not apply to purchases made on www.business.officedepot.com. See Terms and Conditions for details.

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