Enhancing IT Lifecycle Management through Strategic Partnership

How Office Depot Business and CoreTrust modernized IT procurement for a growing dental supplier

View the PDF version of this case study.

 

 

Overview

As a CoreTrust member’s workforce grew and operations scaled, so did the demands on its internal IT infrastructure. A trusted supplier of dental products for oral health professionals, the company found its IT resources increasingly tied up with time-consuming tasks like sourcing, imaging, tagging and shipping hardware to employees. These manual processes not only required significant oversight but also limited the team’s ability to focus on more strategic initiatives, such as strengthening network infrastructure and advancing cybersecurity.

Through a collaborative partnership with Office Depot Business and CoreTrust, the company modernized its IT lifecycle management by shifting from a reactive, labor-intensive process to a streamlined, end-to-end solution that empowered its IT team to focus on what matters most.

 

 

The Challenge

Before engaging with Office Depot Business, the customer’s IT department was responsible for managing every step of the employee technology lifecycle. This led to several operational hurdles:

1. Resource drain on IT
   Internal staff were spending considerable time preparing hardware, including laptops, monitors and accessories, for distribution across the company.
2. Labor-intensive deployment
   Imaging devices, tagging assets and preparing shipments were all managed in-house, requiring careful attention and oversight.
3. Ongoing logistics and equipment upgrades
   The IT team also handled the shipping and tracking of device bundles for new hires and for sending upgraded supplies and software.
4. Limited visibility into cloud and software usage
   Staff lacked clear insight into how Azure and Microsoft software were being used across the organization. This made it difficult for IT to understand overall usage and plan for future technology needs.

While necessary, these day-to-day responsibilities and tasks diverted time and resources away from core IT functions like network management and security. Due to this need, the company recognized the need for a more efficient, scalable approach.

 

 

A full-service solution from ODP and CoreTrust

What began as a simple request for a hardware quote quickly evolved into a strategic engagement. Office Depot Business and CoreTrust took a collaborative approach partnering with the customer, with a goal to shape new procurement procedures and address the root of their operational challenges.

Key elements of the engagement:

1. Discovery & insight
   ODP initiated the process with a comprehensive discovery session, where they uncovered that the staff’s time was being spent on imaging and deployment logistics.
2. Strategic hardware recommendations
   Instead of simply quoting requested equipment, ODP assessed that the organization’s current and future equipment requirements and recommended hardware that better suited the company’s needs.
3. End-to-end lifecycle management
   ODP proposed a full-service solution that included:
   • Streamlined procurement of all devices and accessories
   • Custom imaging with corporate software and configurations
   • Asset tagging and inventory control
   • Direct-to-user delivery of fully prepared bundles
   • Ongoing lifecycle support, including refreshes and upgrades
4. Rapid response capability
   For urgent needs such as replacing broken devices, the Office Depot Business team enabled overnight shipping and pickup services to minimize disruptions and maintain productivity.
5. Optimized cloud and software spend
   ODP conducted a comprehensive analysis of the organization’s Azure and Microsoft software usage, identifying opportunities to reduce costs. Recommendations included consolidating software, eliminating duplications and negotiating competitive pricing, resulting in 22% savings. Ongoing support helps the solution continue to meet current and future business needs.

    

    

 

Results

Office Depot Business now manages all IT hardware procurement and related services for the customer. This shift has enabled the IT team to focus on more strategic priorities.

• Robust time savings for the internal IT staff
• Improved scalability for onboarding and refresh cycles
• Faster device delivery for new hires, equipment replacements and upgrades
• Greater visibility over device inventory

Why this worked

Office Depot Business didn’t just respond to a list of hardware requirements—they took the time to understand how the organization’s IT operations functioned, where internal resources were allocated and what outcomes would deliver the most value.

By prioritizing discovery and collaboration, ODP delivered a solution that streamlined day-to-day operations and enabled the IT team to focus on driving innovation. “Office Depot Business approached our needs as a partner, not just as a vendor. They worked with our team to truly understand where they could provide the most value and delivered a solution that went above and beyond our initial request.”- IT Leader at Customer Organization

 

 

Partnership begins with purpose
This collaboration underscores the impact of strategic engagement, thoughtful discovery and solutions designed for real-world needs. When service providers focus on delivering value, not just fulfilling requests, they become trusted partners in long-term success.

Ready to rethink your IT procurement process?
Visit business.officedepot.com/l/services/tech-services to learn how we can help you deliver smarter, more scalable solutions today.

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